Terms & Conditions

HireMonkey is a practice tool. An AI interviewer holds a voice interview built from your CV and the job description, and then gives you feedback on your answers. Every interview on this product is conducted by software, never by a person.

Every score, skills rating and acceptance probability the product shows is an estimate produced by an AI model from your answers, your CV and the job description. It is there to guide your practice.

It is not a prediction of whether you will get a job, not a professional assessment of your ability, and not advice you should rely on when making decisions about your career, an application or an offer. We make no guarantee about any real interview outcome.

You must give accurate details when registering and keep your password secure. You are responsible for activity on your account. You must be old enough to enter a contract where you live.

You keep ownership of your CV, your job descriptions and your transcripts. You grant us only the permission needed to run the service for you: to process those files, generate questions, and store your sessions so you can review them.

Do not upload anything you do not have the right to share, and do not upload another person’s confidential information.

Do not use the service to harass anyone, to break the law, to attempt to extract or reverse-engineer the underlying models, or to resell access. We may suspend an account that does.

The service is provided as-is. We may change, suspend or discontinue features, and we will give reasonable notice of material changes where we can.

HireMonkey is sold as credits, not as a subscription. One credit is one minute of live interview. There is no recurring charge, no renewal and no stored card: you buy a pack of minutes when you want one, and that is the whole arrangement.

Credits are valid for 60 days from the date of purchase. The period starts when you buy them, not when you first use them, and the expiry date for each purchase is shown in Account and settings. Minutes still unused at the end of that period lapse and are not refundable. Free monthly minutes are separate — they reset at the start of each calendar month and do not accumulate.

Minutes are charged as an interview runs, minute by minute, so you pay for the time you actually use. An interview shorter than one minute is not charged at all. Buying any pack permanently unlocks saving and exporting CVs; that unlock is not reversed if your balance later returns to zero.

Payments are processed by payments.lk, operated by Payable, and are charged in Sri Lankan rupees. Cards issued outside Sri Lanka are accepted and are also charged in rupees. We never see or store your card number.

Refunds. Minutes you have already used cannot be refunded, because running an interview costs us at the moment it happens. Unused credits can be refunded within 14 days of purchase on request. If a payment is reversed after its minutes were spent, your balance may go negative by the amount used; we will not pursue it, but buying again clears the shortfall first.

To ask about a charge, email info@hiremonkey.io with the reference shown on your receipt in Account and settings.

Buying credits is a distance contract for digital content, and in the UK, the EEA and several other places that normally carries a 14-day right to change your mind. Two things follow, and they are separate:

• Credits you have not used are refundable for 14 days after purchase, for any reason or none. Email us and we refund them. This is what the law requires and we apply it to everyone, wherever you live.
• Minutes you have already spent are not refundable, because an interview costs us at the moment it runs and cannot be returned. When you start an interview, you are asking us to supply that content immediately and accepting that you lose the right to withdraw from the part you use. We ask you to confirm this at checkout, as the law requires us to.

None of this affects your statutory rights if the service is faulty, not as described, or not supplied with reasonable care. If an interview fails through our fault, tell us and we will restore the minutes or refund them — that is a remedy for a defect, not a withdrawal, and there is no time limit of ours on it.

Taxes. For buyers outside Sri Lanka, our payment provider acts as merchant of record and is the seller of record for your purchase: it charges, collects and remits any VAT, GST or sales tax due where you are, and its name appears on your receipt and your card statement. For buyers in Sri Lanka we are the seller and local tax rules apply.

To the extent the law allows, HireMonkey is not liable for indirect or consequential loss, or for any decision you make on the basis of a score or estimate shown by the product.

To be set before launch. The governing law and the courts that hear any dispute depend on where HireMonkey is established, and have not been fixed yet.

Whatever is chosen, it will not take away the protection of the mandatory consumer law of the country you live in: if you are a consumer in the UK, the EEA, Australia or anywhere with equivalent rules, you keep the rights that law gives you and you may bring proceedings in your own courts.

Questions about these terms: info@hiremonkey.io